<h2>Situation:</h2>
<p>Fluor and IBM sought out Hagerty to provide technical and management support to FEMA’s Public Assistance program after the terrorist attack of 9/11.</p>
<h2>Need:</h2>
<p>The clients were under pressure to resolve a vast number of claims in an efficient, cost-effective, and compliant manner. They wanted all grants awarded within a two-year period.</p>
<h2>Solution:</h2>
<p>The Hagerty team worked to find creative solutions to meet the clients’ demands, including:</p>
<ul>
<li>Developed and implemented a strategic plan to obligate all public assistance grants in less than 24 months.</li>
<li>Developed and implemented internal controls to minimize fraud, waste, and abuse.</li>
<li>Developed and implemented a Quality Control Plan that ensured that all awards complied with the Stafford Act, 44 CFR, FEMA-State Agreements, and OMB Cost Code Principles.</li>
<li>Developed innovative methods to streamline funding to applicants yet still comply with all federal regulations.</li>
<li>Re-engineered the closeout process to programmatically close out all grants within six months while complying with federal rules and regulations.</li>
<li>Developed and implemented operational plans that included organizational structure, business processes, performance measures and targets, issue resolution, etc.</li>
</ul>
<h2>Outcome:</h2>
<p>1,500 assistance grants totaling $7.4 billion were awarded within 24 months. Grants covered debris removal, emergency protective measures and infrastructure repairs.</p>
<h2>Addendum:</h2>
<p>To date, there have been no known adverse findings by FEMA’s Office of Inspector General regarding any of the grants.</p>
