New York City Housing Authority Program Management Services


The New York City Housing Authority (NYCHA) needed help managing certain professional services as part of the ‘Sandy Resilience & Renewal Program.’


There were many complicated projects involving electrical and heating systems, structural repairs, restoration projects, and repair of engineering controls, to name a few. The client wanted one group to centralize, track, and manage all of these projects to ensure they were completed satisfactorily, on time, and on budget.


Hagerty used proprietary software, Perfolio®, to create a database incorporating every single project. Each project was assessed for what it needed to be made ‘whole,’ project managers were assigned, timelines created, and budgets allocated. Work began.  Hagerty also introduced a regular reporting system so the most up to date information was always at their–and the clients’–fingertips.


The Program Management Services project is still ongoing, but many individual projects have met with great success.