Brian Baker

Brian Baker is an expert in preparedness, response, disaster recovery and homeland security. With close to two decades of public service and public safety leadership, he has served in a variety of senior level management positions for public, private, and non-governmental organizations. Brian has extensive experience in organizational leadership, program management, public health, planning and policy development, strategic planning, and large national security event coordination. He has broad real-time, in-the-field practice directing and managing complex, multi-faced initiatives and tasks with noteworthy skills in problem-solving, decision-making, and critical analysis. During times of crisis, Brian has guided teams of staff through nationally and locally declared disasters and emergency events.

Before coming to Hagerty, Brian served as the Executive Deputy Director and Interim Director of the District of Columbia Homeland Security and Emergency Management Agency (DC HSEMA). In this role, he led a team of over 100 full time employees, managed a $200 million annually in local and federal grant funds, served on prominent policy groups, oversaw the DC fusion center, and served as the Consequence Management Chair for more than 25 National Special Security Events (NSSEs), including four presidential inaugurations and two papal visits. Before becoming Executive Deputy Director, Brian served as the Homeland Security Advisor, the State Administrative Office for grants and federal funding and State Coordinating Officer for the District. Overall, he was responsible for emergency planning, preparedness, response, and recovery for the City, including operations for a 24-hour emergency operations center and the Washington Regional Threat Analysis Center.

Other roles that Brian held at DC HSEMA include the Chief of Staff, Assistant Director for Preparedness, and the Emergency Operations Center (EOC) Manager for numerous activations, including multiple presidential disaster declarations and NSSEs. Prior to rejoining DC HSEMA in 2012, Brian was a director for SAIC supporting the preparedness, response and recovery business lines.

A seasoned communicator, speaker, facilitator, and evaluator, Brian is sought after as a board member, senior advisor, subject matter expert, and speaker to various emergency management industry-related activities, associations, programs, panels, consortiums, and committees. Brian currently serves as Hagerty’s Vice President, where he acts as one of Hagerty’s public facing leaders and plays a leading role in Hagerty’s business development and growth efforts.

Garrett Ingoglia

Garrett Ingoglia has a unique combination of skills and experience across all phases of emergency management and humanitarian assistance, including executive leadership roles in private and non-profit organizations in both domestic and international settings. Garrett has a strong track record of launching and rapidly scaling up new programs and operations and helping clients solve complex policy and operational issues in the disaster resilience, response, and recovery space.

One of the highlights of Garrett’s career was his leadership in the West African Ebola epidemic while Vice President of Emergency Programs at international NGO Americares. Garrett led a team that staffed and supplied Ebola treatment units in Liberia and delivered personal protective equipment, medicine, and supplies to health facilities across Liberia and Sierra Leone. While with Americares Garrett guided the provision of more than $100 million in medicine, supplies, and other assistance in response to disasters in more than 20 countries, and successfully launched long-term health programming in Haiti, the Philippines, Liberia, and Nepal.

On the domestic front, Garrett led the development of the San Francisco Bay Area UASI’s first regional emergency response plan, facilitating stakeholder engagement and developing a blueprint for coordinated multi-jurisdictional response to a disaster event that struck the region. He also provided strategic and operational assistance to FEMA in implementing housing recovery operations in Florida during the historic 2004 hurricane season, led Hagerty’s support to FEMA’s innovative Joint Housing Solutions Group, and provided technical assistance to FEMA during multiple infrastructure recovery operations, including 9/11 and Katrina. Garrett is often called upon by media outlets to provide his perspective on disaster events, and has appeared in USA Today, CNN Headline News (HLN), ABC 7 New York, Sky News, WNYC’s The Takeaway, Marketplace, and WCBS 880.

Garrett is based in New York City, where he supports the City of New York and other clients, and is charged with fostering partnerships and developing business across Hagerty’s business lines. Garrett originally joined Hagerty has a Vice President in 2008, before leaving in 2012 to lead humanitarian assistance programs for international NGO Americares. Prior to Americares, Garrett managed emergency management and homeland security programs for URS, IBM, and PwC. Garrett has a Master of Public Administration degree from the Maxwell School at Syracuse University, and earned his Bachelor of Arts from Williams College.

Gisele Parry

Gisele Parry has more than 15 years of experience managing teams that create emergency response plans, training and exercising plans, continuity of operations plans, and strategic plans for federal, state, and local governments and private sector businesses. In training and exercising alone, Gisele brings to Hagerty rich experience in managing, creating, and conducting more than 60 exercises using the Homeland Security Exercise and Evaluation Program (HSEEP).

As an emergency manager with significant consulting experience in business development and proposal development, Gisele excels in project management (including project planning and scheduling), communication, and cost management. She managed and served as the lead planner for Amtrak’s incident response program and created the structure and plans for their Family Assistance Program, incident response team, and call center. Further, Gisele developed Amtrak’s Corporate Emergency Plan and Crisis Communications Plan. Her emergency management experience includes healthcare and public health, developing disparate plans to provide non-acute medical care in shelters and evacuate hospitals, as well as emergency planning for schools and universities.

Gisele earned a Master of Public Policy degree at Duke University and a Bachelor of Science degree from Cornell University.


Cristine McCombs

Cristine McCombs has more than 25 years of experience assisting and supporting local, state, and federal governments and private sector businesses with managing emergencies and improving their preparedness level to address emerging threats. She is the former Director of the Massachusetts Emergency Management Agency (MEMA), appointed by the Governor, and the first woman to ever lead that 100-person agency.

Under Cristine’s leadership, Massachusetts became the 8th state to receive full accreditation from the Emergency Management Accreditation Program (EMAP) and one of only 11 states to achieve the top grade level from the U.S. Department of Homeland Security’s National Plan Review regarding preparation to respond to a catastrophic event.   She also led the state’s preparations for large-scale events such as the Democratic National Convention in 2004 and the annual Boston Marathon.

Cristine has a proven track record of excellence in preparing for and responding to emergencies. She works directly with clients to assess their specialized needs and to identify the capabilities that they need to expand to make their community, business or agency safer and more resilient. Cristine excels at leading complex planning programs, as well as training and exercise programs, for many top-tier transit agencies, private sector energy companies, and state energy regulatory agencies.

Cristine is well versed in developing recovery strategies for states in the immediate aftermath of a presidential disaster declaration and reviewing eligibility for public assistance and hazard mitigation efforts. Widely admired as a leader and expert in emergency management operations, she is routinely sought out by professional organizations for her insights and opinions. In 2006, Cristine was selected as one of 40 emerging state leaders from across the nation to participate in the prestigious Henry Toll Fellowship Program, sponsored by the Council of State Governments.  She was nominated by the New England State Directors of Emergency Management to serve on the Board of Directors of the National Emergency Management Association; she was one of two State Directors selected to serve on the Emergency Management Performance Grants Task Force; she was named Chairwoman of Northeast States Emergency Consortium; she was selected to serve on the first in the nation independent safety evaluation panel to review Indian Point Energy Center (IPEC), New York; and she was selected as the Strategic Advisor to the Chief of Emergency Management and Corporate Security for Amtrak.

A dedicated volunteer, Cristine received the Frederick Law Olmstead Award for her work on the Muddy River Restoration Project in 2007 and the American Red Cross Clara Barton Humanitarian Award in 2006 for her work with Operation Helping Hands following Hurricane Katrina. The Clara Barton Honor Award is the highest award the American Red Cross bestows on volunteers and recognizes meritorious service in volunteer leadership.

Mark O’Mara

Mark O’Mara serves as Hagerty’s Director of Recovery. Mark is an experienced Disaster Recovery Project Manager with a demonstrated history in the recovery and grants management industries and strong background in design and construction. Over 13 years experience in developing, managing, and leading the formulation and administration of over $15B of grants funded through the FEMA Public Assistance (PA), HUD Community Development Block Grant – Disaster Recovery (CDBG-DR), FHWA/FTA – Emergency Relief (ER), etc. programs.

He is experienced with all Categories of FEMA PA eligibility, facilities, and policies including damage assessments, scope of work development, cost estimating, the 428 PAAP Program, Section 404 and 406 Hazard Mitigation Programs, Benefit Costs Analyses (BCAs), project closeout, etc. Supported Recovery operations on countless declarations including flooding, tornadoes, winter storms as well as hurricanes (Katrina, Irene, and Sandy).

Mark is an experienced Sales Manager with a demonstrated history of working in the management consulting industry. Skilled in negotiation, management, business development, innovative problem solving, construction means and methods, and project delivery.  He is a strong program and project management professional with a Bachelor of Architecture (B.Arch.) from the University of Tennessee-Knoxville.

Mark came to Hagerty by way of the Gulf Coast. Armed with a degree in Architecture from the University of Tennessee, USGBC LEED Building Design and Construction accreditation, and a specialty in Historic Preservation, Mark responded to the country’s largest modern disaster, Hurricane Katrina, by moving to the Gulf Coast in 2004. There he led recovery operations for over $150 million of school, hospital, and city projects.

Currently Mark manages a multi-disciplined team including architects, engineers, cost estimators, SMEs, and programmatic advisors. Together they manage the successful formulation, reconciliation, draw down and eventual close out of approximately $9 billion of eligible FEMA Public Assistance (PA) reimbursement for New York City and New York / New Jersey Port Authority to offset damage suffered during Hurricane Sandy. Mark’s expertise also includes applying for and managing Housing and Urban Development (HUD) Community Development Block Grants – Disaster Recovery (CDBG-DR) grants (over $4B to date).

Originally from Denver, Mark resides in Baltimore, but works in Manhattan where he gets to see the progress of the Hurricane Sandy Recovery every day.

Liam O’Keefe

Liam O’Keefe is a former Director of Emergency Management for the City of Philadelphia under Mayor Michael Nutter. As an emergency management professional with more than 16 years of experience, Liam has led emergency management and crisis management programs that address preparedness, protection, security, response, recovery, and mitigation. Having served in various executive capacities, he possesses extensive and diverse professional experience managing government organizations, complex disaster projects, and emergency management programs including, but not limited to, those associated with the terrorist attack of the World Trade Center in 2001, the Atlantic Hurricanes of 2004, Hurricane Katrina, Hurricane Irene, and Hurricane Sandy. Liam’s experience is complemented by a comprehensive knowledge of the principles and practices that affect emergency management and homeland security activities in the United States.

As Hagerty Consulting’s Practice Leader for Disaster Operations and Crisis Management, Liam O’Keefe is deeply involved in field operations, leading diverse teams of professionals, and managing highly sensitive projects for the firm. He recently oversaw operations for Hagerty Consulting’s largest and most complex project: the City of New York’s $15 billion recovery from Hurricane Sandy.

While serving as the Director of Emergency Management for the City of Philadelphia, Liam oversaw a complete transformation of Philadelphia’s emergency management program and systems, including the creation of an entirely new administrative infrastructure, an increase in staffing (from 4 to 27), creation of a 24/7 all-hazards watch unit, and the acquisition of advanced technology and equipment to support citywide emergency response and planning efforts. During his tenure, the City also secured millions of dollars in grant funding to expand and sustain agency operations. While the Director, Liam concurrently served as Vice Chair of the Southeastern Pennsylvania Counterterrorism Task Force, a body responsible for prioritizing and distributing funding to support homeland security projects and activities within the Philadelphia Urban Area. As a member of the Mayor’s Executive Team, Liam was also responsible for managing citywide emergency field response activities, Emergency Operations Center activations, the formulation and development of policies addressing the mobilization of resources during emergencies, and the preparation of comprehensive emergency plans.

Prior to his work in Philadelphia, Liam served as a Management Consultant to the Department of Homeland Security (DHS / FEMA) following 10 major disaster declarations including the World Trade Center (9/11), the Atlantic Hurricanes of 2004, Hurricane Katrina, and Super Typhoons Pongsona and Paka (Guam). Liam started his career in 2001 working with the New York City Office of Emergency Management as an Emergency Preparedness Specialist.

In 2003 Liam became the first professional officially hired by Hagerty. He and Steve Hagerty had worked closely together in supporting the World Trade Center (9/11) Recovery. A graduate of the College of the Holy Cross, Liam rejoined Hagerty in 2012 to serve in his current role.

Matt Hochstein

Matt maintains over 18 years of management consulting experience working with clients across the Emergency Management, Financial Services, Health Care, and Technology sectors. Within Emergency Management, Mr. Hochstein has led engagements in both Hagerty’s Preparedness and Recovery divisions, including disaster recovery efforts for multiple FEMA Public Assistance and HUD CDBG-DR programs across a variety of hazards: hurricanes, floods and wildfires. Recently, Matt led the strategy and design of a state’s housing and infrastructure program following a $290M HUD CDBG-DR grant. Currently, Matt is assisting a community in designing a housing recovery strategy for a disaster where over 3,000 homes were completely destroyed. Recent disasters in which Matt has held program management/leadership roles include: DR-4407, 4393, 4279, 4376, 4344, 4285, and 4085.

In the preparedness space, Mr. Hochstein is serving as Hagerty’s executive over the development of a recovery framework for California Office of Emergency Services (Cal OES). He is also leading the development of a Logistics program for the District of Columbia’s Homeland Security and Emergency Management Agency (HSEMA). Previously, he led a 25+ person team in FEMA’s first multi-state/region catastrophic planning effort designing the disaster response strategy for four FEMA regions and eight states. At the time, the project was the largest pre-disaster planning effort in FEMA’s history.

In addition to his experience with Hagerty, Matt worked with Deloitte Consulting as a Manager in the Strategy and Operations practice area, where he managed a $500M Project Management Office (PMO) modernization effort of the Farm Services Agency (FSA) grants management platform. At Credit Suisse, Matt worked in the Strategic Change Management Group, where he managed global resources in managing projects for the bank’s cash securities group. Matt’s first consulting role was with Public Consulting Group, Inc., where he was elevated to the level of Senior Consultant while managing third party liability/recovery contracts for multiple State Medicaid Agencies.

Matt is a certified Project Management Professional (PMP) and completed the Homeland Security Exercise and Education Program (HSEEP). He received a Master of Business Administration from the Kenan-Flagler Business School, University of North Carolina, and a Bachelor of Arts, Government, from Wesleyan University (CT). He lives in Virginia with his wife and children.

April Geruso

April Geruso brings to Hagerty years of experience as an emergency manager and community planner; she specializes in the coordination, analysis, and planning of stakeholder operations at all levels of government and within private/non-profit sectors. April’s dedication to emergency management and preparedness stems from her underlying commitment to help people when they are most vulnerable.

April plays a key leadership role in the strategic development of the Preparedness Division, where she is also responsible for project management, oversight of staff, and client/relationship management She has led numerous planning and oversight processes, including the New England Regional Catastrophic Preparedness Initiative’s Mass Care coordination effort; and Chatham County, Georgia’s pre-disaster recovery plan. Additionally, April has facilitated numerous workshops and exercises with topics including cyber security, social media in emergency management, and mass care.

Prior to joining Hagerty, April served as the Deputy Director of Planning for the City of Philadelphia’s Office of Emergency Management. April graduated with a Bachelor of Arts degree from Virginia Tech and a Masters in Science in Community and Regional Planning from the University of Texas at Austin. She lives with her family in Austin.

Amelia Muccio

Amelia Muccio is an emergency management and public health professional with over 10 years of experience. Impressively credentialed, she holds the following certifications: Certified Emergency Manager (CEM), Certified Business Continuity Planner (CBCP), and Master Exercise Practitoner (MEP). She also completed the Homeland Security Exercise and Education Program (HSEEP).

Amelia is currently serving as the Team Lead for the New York Sandy Recovery Project 404/406 Hazard Mitigation programs, where she coordinates technical assistance with city agencies. Between August 2013 and May 2015, she spearheaded the submission of an $860 million dollar Hazard Mitigation Grant Program (HMGP) portfolio on behalf of the city. Additionally, Amelia coordinated the cost effectiveness and technical feasibility for the Breezy Point Risk Mitigation System HMGP Phase I Project. The three-phased $58.1 million dollar project will provide flood mitigation protection for the 2,500 homes of Breezy Point, New York.

Earlier in her career, Amelia founded and managed a not for profit organization, The Humanitarian Project, dedicated to identifying and assisting victims of disasters and crises worldwide. One specific effort, the Nambikkai Tsunami Relief Project, supported the people of Chennai, India with emergency assistance, disaster education, and employment opportunities for displaced individuals.

Amelia graduated with a Bachelor of Science degree in Public Health from Rutgers College and a Masters in Public Administration from New York University. She divides her time between Maryland and New York.

Keith King

Keith is the master of all things financial at Hagerty.  As Director of Finance and Accounting, he leads by example and is very involved in every aspect of Hagerty’s financial system.  Unofficially Keith is also the technology guru in the office and the first one we turn to in case there is a glitch…anywhere.

Keith’s skills and interests in information technology benefit Hagerty, as he has developed databases and applications used every day.  As the firm grows, Keith’s data analyses continue to provide Hagerty professionals with important information that help clients make better and more informed decisions.

Keith holds a Bachelor of Science in Accounting from Southern Illinois University, Carbondale.  An avid music lover, Keith lives in Chicago.