Continuity of Operations Program (COOP)


Wake County Emergency Management (WCEM) in Raleigh, North Carolina had developed a new Continuity of Operations Program (COOP); none of their department level directors and management staff had seen it or worked with it yet.


WCEM needed to become familiar with the new COOP program. Everyone needed training in anticipation of a planned tabletop exercise (TTX) scheduled for just a few weeks away.


Hagerty developed three COOP training sessions and worked closely with the WCEM staff to make sure everyone understood the new program. The team also developed an executive level TTX based on a hurricane scenario with two modules: one for protective actions and the other for reconstitution of services.


The training and TTX was very successful. Approximately 25 department level directors and key staff participated in the TTX.