Jeff Bokser is Hagerty Consulting’s Senior Healthcare Executive with strategic expertise in all aspects of healthcare operations, finance, crisis management and recovery. Jeff currently leads Hagerty Consulting’s Healthcare and University practice focused on COVID-19 response and financial recovery and is working with public health departments, hospitals, healthcare systems and universities across the country.
Jeff has over 20 years of experience as a senior leader at NewYork-Presbyterian and Yale New Haven Health. He advanced performance and increased revenue in clinical and nonclinical settings and led innovation in daily operations and care delivery processes. He is nationally recognized in the healthcare sector for his transformational leadership in the areas of emergency and crisis management, security and safety, pandemic and surge planning, and business continuity. Jeff was the system-level executive responsible for emergency medical services (EMS), emergency management, business continuity, crisis management, safety, security, and regulatory compliance for the entire continuum of the NewYork-Presbyterian Hospital &amp; Healthcare System enterprise. He served as Incident Commander, guiding 40,000+ employees through numerous internal and external emergency response and recovery operations including Hurricane Sandy, Ebola, H1N1 and 9/11.
At NewYork-Presbyterian Hospital, Jeff pioneered innovations including the launch of a fleet of Mobile Stroke Ambulances, telehealth initiatives, patient and employee safety programs. Jeff developed the top rated enterprise security program in the country distinguished by Security 500 Magazine.
Certified in Lean Six Sigma, Jeff has managed multimillion-dollar budgets and led operational process improvement initiatives and teams resulting in enhanced revenue, patient experience and organizational culture.
Jeff is active on several boards including the Cornell University Sloan Program in Healthcare Administration Executive Board and Cornell University Johnson School Institute for Healthy Futures Advisory Board.
Jeff holds a Master of Healthcare Administration from the Sloan Program at Cornell University and a Bachelor of Science in Public Health from Indiana University. He is a sought-after presenter at conferences and events, a published author, and has done several media interviews. He lives in New Jersey with his wife and two daughters.