9/11 Expedited Public Assistance Closeout

Project Overview

The Federal Emergency Management Agency (FEMA) sought expert assistance in reengineering its Public Assistance (PA) closeout process. The goal was to efficiently certify the completion of approximately $5 billion in PA grants within a strict six-month timeline. Additionally, FEMA aimed to obligate an extra $2.4 billion in 9/11-related expenses, ensuring all relevant costs were properly addressed and accounted for in a timely manner.

Understanding the Mission

Under its contract with Fluor and IBM, Hagerty was assigned this task by the Federal Disaster Recovery Officer (FDRO). Ultimately, the FDRO was appointed by the President to oversee New York’s recovery following the Consolidated Appropriations Resolution of 2003 (Public Law 108-7). This law directed FEMA to reimburse the City and State for 9/11-related costs that were previously ineligible under the Stafford Act.

The Hagerty Advantage

Hagerty worked with federal, state, and local officials to design a streamlined, fully compliant PA closeout process within six months. The team gained consensus from stakeholders on the updated process and trained employees and contractors to efficiently close out applicants. They also established clear performance metrics and targets to ensure accountability and success. Ultimately, Hagerty managed the implementation to effectively execute the closeout process.

Achieving Results

Hagerty’s efforts resulted in the successful closure of the $7.4 billion PA program. The team completed efforts by the critical deadline of September 11, 2003—exactly two years after the 9/11 attacks. The team finalized the program on time, fully adhering to FEMA’s stringent requirements. Hagerty accomplished this without any adverse findings from FEMA’s Office of Inspector General (OIG). This outcome highlighted the team’s thoroughness, dedication, and unwavering commitment to the process.”