Compliant Shelter Operations

Project Overview

Shelter operations within Fort Worth, Texas, were found to be non-compliant with the Americans with Disabilities Act (ADA) and Federal Emergency Management Agency (FEMA) guidelines. Concerned about its ability to provide the necessary, legally mandated assistance during emergencies for over three million Texans with disabilities, the City of Fort Worth sought solutions.

Understanding the Mission

The City engaged Hagerty to conduct a comprehensive Functional Needs Support Services (FNSS) Shelter Assessment of Fort Worth’s existing shelters. This process included evaluating FNSS program elements across the city to identify gaps and provide actionable recommendations for full compliance.

The Hagerty Advantage

Hagerty conducted a thorough assessment of existing policies, procedures, laws, and agreements related to shelter operations. This research involved surveying City employees, evaluating written procedures for collaboration with advocacy groups, and creating a voluntary and confidential registry for individuals with disabilities. The team also analyzed demographic data on individuals with disabilities in the local shelter service area and reviewed past complaints about shelter services.

At each shelter, our professionals measured and photographed door and walkway dimensions, slopes, and door pressure to ensure FNSS compliance. Additionally, they assessed parking lots, drinking fountains, restrooms, showers, food preparation areas, utilities, sleeping quarters, and telephone access. In total, the team collected over 200 data points from shelter interiors and exteriors. We compiled these findings into a detailed report with photographs, diagrams, and actionable insights.

Achieving Results

The final report provided detailed recommendations for improving compliant shelter operations in several critical areas. Key topics included forming pre-agreements with social service and volunteer organizations, involving the disability community in the planning process, identifying backup power sources, securing reliable transportation, and designing accessible signage for various disability segments.

Ultimately, City executives reviewed the report and gave it strong approval. As a result, they quickly implemented some recommendations, while others are being phased in over time due to budget constraints. Moving forward, the City is actively seeking additional funding sources, including federal and state grants, to support these improvements.