9/11 Public Assistance Support


Fluor and IBM sought out Hagerty to provide technical and management support to FEMA’s Public Assistance program after the terrorist attack of 9/11.


The clients were under pressure to resolve a vast number of claims in an efficient, cost-effective, and compliant manner. They wanted all grants awarded within a two-year period.


The Hagerty team worked to find creative solutions to meet the clients’ demands, including:

  • Developed and implemented a strategic plan to obligate all public assistance grants in less than 24 months.
  • Developed and implemented internal controls to minimize fraud, waste, and abuse.
  • Developed and implemented a Quality Control Plan that ensured that all awards complied with the Stafford Act, 44 CFR, FEMA-State Agreements, and OMB Cost Code Principles.
  • Developed innovative methods to streamline funding to applicants yet still comply with all federal regulations.
  • Re-engineered the closeout process to programmatically close out all grants within six months while complying with federal rules and regulations.
  • Developed and implemented operational plans that included organizational structure, business processes, performance measures and targets, issue resolution, etc.


1,500 assistance grants totaling $7.4 billion were awarded within 24 months. Grants covered debris removal, emergency protective measures and infrastructure repairs.


To date, there have been no known adverse findings by FEMA’s Office of Inspector General regarding any of the grants.