Situation:

Chicago’s Cook County Department of Public Health (CCDPH) asked Hagerty for assistance with updating and revising CCDPH’s current Volunteer Plan.

Need:

Use the plan as a foundation for future Cook County Medical Reserve Corps (CCMRC) program development.

Solution:

Hagerty updated CCDPH’s current Volunteer Plan in areas pertaining to volunteer retention, training, and coordination of preparedness and response activities; Hagerty also created a handbook for CCMRC Volunteers.

Outcome:

The handbook for CCMRC serves as a foundation for future CCMRC program development.