Our Expertise
Hagerty deploys a team of seasoned emergency management professionals who seamlessly integrate into Emergency Operations Centers (EOCs) to serve as force multipliers for response operations. We empower our clients to fulfill their emergency response missions by:
- Filling critical response roles across operations, logistics, planning, and finance/administration;
- Mobilizing subject matter experts (SMEs) to provide scalable and targeted technical expertise;
- Offering incident management and operational support at field sites;
- Coordinating facilities, wrap-around services, and personnel to directly support individuals impacted by disasters; and
- Delivering data analytics, visualization, and reporting support to assist in executive decision-making, operational intelligence, trends analysis, and cost recovery.
Skill Sets And Areas Of Expertise
Hagerty’s Response Cadre consists of highly skilled professionals ready to mobilize quickly and efficiently nationwide in response to disasters. Our team provides specialized support before, during, and after major events, including:
- Data Analysts
- Financial/Cost Recovery Support
- Field Liaisons
- Incident Management Team (IMT) Personnel
- Mass Care and Sheltering Experts
- Operations and Logistics Personnel
- Planners
- Policy Advisors
- Public Information/External Affairs
- Recovery Support Function (RSF) Planners
These dedicated professionals bring deep expertise across a variety of disciplines within emergency management, having worked with federal, state, local, non-profit, and private sector organizations. Many have extensive experience as practitioners in preparedness, response, and recovery, enabling them to effectively contribute to all phases of an emergency.
Throughout an incident, we continuously collaborate with our clients to evaluate and adjust support requirements, ensuring the right expertise is available at the right time. Whether it is increased staffing, specialized skills, or changes in service focus, Hagerty adapts to meet your evolving needs.
Our Experience
Hurricane Response – EOC And Field Operations
Hagerty swiftly deployed emergency managers to multiple jurisdictions concurrently to support active 2024 hurricane response efforts. Our team filled critical roles in state and local EOCs, providing essential support in areas such as:
- Incident Commander/EOC Director Support
- Mass Care (Feeding and Sheltering) Operations
- Logistics Section Leadership and Coordination
- Operational Planning (Task Tracking and Facilitation on Key Response Topics)
- Field-Based Human Needs Assessment Teams
- Response and Recovery Task Force Planners
Public Health And Emergency Management Pandemic Support
Hagerty mobilized response personnel to state, local, tribal, and private nonprofit (PNP) settings to support COVID-19 response and recovery efforts. Deployed with as little as 24 hours’ notice, these professionals led critical Emergency Support Functions (ESFs), including designing alternate care facilities, managing hoteling operations, guiding non-congregate sheltering, coordinating contact tracing operations, staffing mass vaccination sites, and delivering a wide range of other critical services.
Our team has:
- Supported over 95 response and recovery missions across 25 states
- Assisted more than 100 hospitals, healthcare systems, and public health agencies nationwide
- Managed teams of varying sizes, from small groups of five professionals to large teams of over 100 responders, program managers, and cost recovery experts
- Deployed over 750 professionals in support of COVID-19 operations
Mass Care Planning And Operations
Since 2018, Hagerty professionals have been at the forefront of planning and coordinating mass care and sheltering operations in response to wildfires, hurricanes, floods, transportation and infrastructure incidents, pandemics, and humanitarian crises. Our response force support spans all aspects of incident management, including operations, sites, and personnel. We ensure seamless integration of information, actions, and decision-making to address sheltering, feeding, and other essential needs assistance during critical events.
Wildfire Response To Recovery Transition
In the aftermath of devastating wildfires, Hagerty assisted a state government in establishing state-level Recovery Support Functions (RSFs) modeled after the federal equivalent. Initially enlisted to help implement the RSF concept to organize the state’s recovery operations, Hagerty’s scope of work quickly expanded to include staff augmentation for the EOC, Joint Field Office (JFO), and field operations, ensuring a smooth transition from response to long-term recovery.
Temporary Housing Mission
Our team supported a state government in developing comprehensive plans and operational tools to facilitate effective sheltering operations. When an infrastructure incident displaced thousands of individuals across the state, the need for a temporary housing mission became critical. In response, the state turned to Hagerty to mobilize, manage, and eventually demobilize five housing sites, providing essential support to displaced residents.
Stand-By Contracts
Establishing a stand-by contract before a disaster strikes enables emergency managers to quickly mobilize support staff and resources as soon as a threat or incident materializes. Stand-by contracts come at no cost to your organization until activated. Once activated, your organization has the flexibility to define the type, number, and duration of response services needed.
Hagerty will also assist in identifying which expenses incurred under the contract are eligible for federal reimbursement. Additionally, services may be accessible through MOBIS, HGACBuy, and RIEMA 388.
