Hagerty Supports over 100 Hospitals and Healthcare Systems Nationwide

Hagerty helps our clients as they prepare for, respond to, and recover from disasters. Our professionals support clients directly as well as indirectly through a variety of public health and healthcare organizations. Our support aims to ensure the healthcare industry’s emergency response programs are aligned to short-term and long-term needs – whether it is in response to real-world incidents, compliance with Joint Commission requirements, or aligned to Hospital Preparedness Program (HPP) funding.

Featured experience: Hagerty helps one of the largest and most complex health systems

In March 2019, Hagerty began supporting one of the nation’s largest health systems. Support included continuity of operations (COOP) planning; development of a multi-year training and exercise plan (MYTEP); integrated after-action reporting (AAR) and improvement plan (IP) development; as well as risk assessments and operational drills. Hagerty also established and oversaw priorities for the Emerging Illness / Ebola Management Program – coordinating multidisciplinary support for preparedness, planning, tracking, and response activities to meet organizational needs and accreditation.

Helping our healthcare clients respond to COVID-19

Throughout the pandemic, the Hagerty Team helped our clients:

  • Staff emergency operations centers (EOC) documenting, tracking, and managing important outcomes from meetings and response leaders in varying capacities.
  • Develop standard operating guides (SOG) providing those working in incident command with a common operating picture and a repository for required documentation protocols, and procedures.
  • Develop, implement, monitor, and sustain a resource request system to manage critical request for high-demand personal protective equipment (PPE) with accompanying strategies and policies for conserving PPE.
  • Develop surge plans and playbooks to support ongoing response activities along with cascading impacts and future planning considerations.
  • Revise response and planning materials to capture lessons learned from response operations, translating them into resources that will be used for future incidents, including a potential second wave.
  • Execute hot washes to develop an after-action report (AAR) including real time analysis to support improvement planning. This includes a focus across the response operation to include incident command and emergency operations; personnel management; resource and inventory management; decedent affairs and management; public information and emergency communications; as well as regional interoperability and information sharing.

Recovery and Beyond

As outbreaks of COVID-19 occur across the country, hospitals and healthcare systems continue to respond heroically; however, the COVID-19 response has created significant financial challenges for hospitals and healthcare systems. These impacts range in scope and magnitude, but the effects of COVID-19 testing, increasing treatment and care costs, as well as revenue loss from canceled and postponed services and surgeries, have all led to growing operating expenses and budget shortfalls.

Hagerty is currently working with over 100 hospitals and healthcare systems across the country in their financial recovery by maximizing federal and state short-term liquidity funding opportunities as well as strategically planning for longer-term cost-recovery. To accomplish this, Hagerty professionals craft custom recovery roadmaps for our clients. We begin by understanding the unique expenses our clients have incurred as well as the revenue they have lost; then, we strategically apply for and sequence available funding opportunities. Our diverse team of policy, healthcare, and financial management experts work the reimbursement application process from start to finish – offering real-time guidance and navigation of the often complex, dynamic funding streams available across all levels of government and the private sector.

Throughout the process, we place emphasis on timeliness and efficiency balanced with regulatory compliance. This positions organizations to capture all eligible costs for reimbursement while minimizing the risk for de-obligation in the future.